FAQ

Booking and payment

How does the down payment work?
A 30% down payment at checkout reserves your totes and dates, and it's credited toward your total rental cost. At time of delivery, you pay the remaining balance.

How do I pay the balance?
At time of delivery, pay the remaining balance by credit or debit card with Square tap (preferred), e-transfer or cash.

Is my down payment refundable?
Cancel at least 48 hours before your scheduled delivery and you get a full refund of the down payment. Cancel later than that and the 30% down payment is forfeited, except where the law requires otherwise. Once the totes are delivered, rental fees are non-refundable.

Delivery and pickup

How long can I rent for?
Rentals run for 1 week (7 days) or 2 weeks (14 days). You choose when you book.

Is delivery really free?
Yes, delivery and pickup are included within our Quesnel service area. If a booking falls outside it, we'll tell you about any extra travel charge before confirming.

What pickup time should I choose on my last day?
Choose a pickup time that's the same as or earlier than your delivery time. A later time may add rental charges. For example, if your delivery is Friday at 10:00 AM, a 7-day rental should end by 10:00 AM the following Friday.

What should I do before pickup?
Have your totes empty, reasonably clean, nested and stacked, with clear access for us.

Packages and add-ons

What comes with each package?
Every package (25, 50, 75 or 100 totes) includes rolling dollies, labels and zip ties. You keep the labels and zip ties.

Can I add more totes or dollies?
Yes. Add extra totes or an extra dolly when you book.

Extensions and late returns

Can I extend my rental?
Ask at least 48 hours before your scheduled pickup. Extensions depend on availability and aren't guaranteed until we confirm. Approved extensions cost per day: 25 totes $10, 50 totes $15, 75 totes $20 and 100 totes $25.

What if my totes aren't ready at pickup?
A late fee applies for each extra 24 hours: 25 totes $25/day, 50 totes $40/day, 75 totes $60/day and 100 totes $80/day. We may also charge a reasonable fee for an extra trip.

Care and damage

Will I be charged for scuffs?
No. Normal wear, such as minor scuffs and marks, is fine. Please report any damage promptly.

What happens if something is lost or broken?
A lost or irreparably damaged tote, including a missing lid, is $60. A dolly is $160. We send an itemized invoice.

Can I use my own tape or markers?
No. Use only the labels we supply. Tape, stickers, markers and paint on the totes can lead to a cleaning charge.

What shouldn't I put in the totes?
Don't use them for hazardous, flammable, corrosive or toxic items, construction debris, loose food or animals. Please don't overload the totes or dollies.