STACKED | Quesnel Moving Tote Rentals

Rental Terms & Conditions

1. Rental Period & Equipment

Rental periods are 7 or 14 days, as selected at booking. Customers are responsible for all rented totes and dollies from delivery until collection by STACKED.

Labels and zip ties are included at no additional charge and do not need to be returned.

Early returns do not qualify for partial refunds.

2. Rental Extensions & Late Returns

Customers must request extensions at least 48 hours before their scheduled collection. All extensions are subject to equipment availability and approval by STACKED. An extension is not guaranteed until confirmed.

Approved extensions and unauthorized late returns are charged at the following daily rates:

Rental package	Approved extension	Unauthorized late return
25 totes	$10/day	$25/day
50 totes	$15/day	$40/day
75 totes	$20/day	$60/day
100 totes	$25/day	$80/day

Equipment not ready for collection at the agreed time, or kept beyond the rental period without an approved extension, will incur the applicable daily late-return fee.

Late fees apply for each additional 24-hour period, or portion thereof, until the equipment is ready for collection. Additional trips required due to missed collections or equipment not being ready may incur a reasonable additional charge.

Late fees do not apply to delays caused by STACKED.

3. Equipment Care & Replacement

Normal wear and tear, including minor scuffs and cosmetic marks, is expected and will not be charged.

Customers must promptly report any damaged equipment.

Equipment that is lost, stolen, not returned, cracked, broken, warped, burned, permanently marked, or otherwise irreparably damaged beyond normal use will incur the following replacement charges:

• $60 per tote, including a missing or irreparably damaged lid.
• $160 per dolly that is lost or irreparably damaged.

Charges for lost or damaged equipment are payable upon receipt of an itemized invoice.

4. Cleaning, Labels & Acceptable Use

Totes must be returned empty, reasonably clean, and free of food waste, liquids, grease, chemicals, and excessive adhesive residue.

Only labels supplied by STACKED may be applied to rental totes. Do not use packing tape, stickers, permanent markers, paint, or other adhesives directly on the totes.

Equipment requiring excessive cleaning or removal of unauthorized labels or markings will incur a reasonable cleaning charge. Irreparable damage will be charged at the applicable replacement rate.

Totes must not be used for hazardous, flammable, corrosive, or toxic substances; construction debris; direct food storage; or transporting animals.

Customers must not overload totes or dollies.

5. Delivery & Collection

Delivery and collection are included within STACKED's designated Quesnel service area. Any additional travel charges outside this area will be disclosed before the booking is confirmed.

Customers select their preferred delivery and pickup dates and times when booking.

The pickup time on the final rental day must be the same as or earlier than the original delivery time. Selecting a later pickup time may result in additional rental charges.

For example, if delivery is scheduled for Friday at 10:00 AM, a 7-day rental must end no later than 10:00 AM the following Friday.

Customers must provide accurate delivery and collection addresses and ensure safe, clear access.

All totes must be empty, nested, and ready for collection at the agreed date and time.

Delivery and collection times are subject to reasonable adjustments due to traffic, weather, road conditions, or unforeseen circumstances. STACKED will communicate any necessary changes whenever possible.

Failed appointments or additional collection trips resulting from customer-related access issues or equipment not being ready may incur reasonable additional charges.

6. Payments, Cancellations & Refunds

A 30% deposit is required at checkout to reserve equipment and rental dates. This deposit is credited toward the total rental cost.

The remaining balance is due upon delivery. Credit or debit card payment using Square tap is preferred, but e-transfer or cash is also accepted.

Cancellations made at least 48 hours before scheduled delivery will receive a full refund of the deposit.

Cancellations made less than 48 hours before scheduled delivery will result in forfeiture of the 30% deposit, except where required by law.

Rental fees are non-refundable once equipment has been delivered, except where required by law.

Additional charges for extensions, late returns, cleaning, loss, or damage are payable upon receipt of an itemized invoice.

7. Responsibility & Liability

Customers are responsible for safely loading, lifting, stacking, and using rental equipment.

STACKED is not responsible for loss of or damage to personal belongings resulting from improper packing, overloading, or misuse of rental equipment.

To the fullest extent permitted by applicable law, STACKED is not liable for injury, loss, or damage resulting from customer misuse or negligence. Nothing in these terms limits rights or remedies that cannot legally be excluded.

8. Governing Law

These Terms & Conditions are governed by the laws of British Columbia, Canada.

By completing a reservation, the customer acknowledges and agrees to these Rental Terms & Conditions.